30-Days Return Policy
Om Home & Garden will accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original and resellable condition.
Return shipping will be at the expense of the customer, who will also be responsible for arranging the shipping back to our store.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase or refunded to the original payment method of the customer. We will notify you once this has been completed through email.
Om Home & Garden will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If this is the case, once we have processed the claim, the money will be refunded to the original payment method you’ve used during the purchase.